Shipping policy

Shipping policy

Welcome to the shipping policy of Uplight Scandinavia AB. Below you will find information about our shipping process and related terms.

1. Delivery We aim to process and ship your order as soon as possible. Orders are normally shipped within [x] working days of the order being received and confirmed. Please note that delivery times may vary depending on your location and the shipping method you choose.

2. Shipping cost The shipping cost depends on the destination, the weight of the parcel and the chosen shipping method. The shipping cost is clearly shown at checkout before you complete your order. We sometimes offer free shipping campaigns, which are then clearly stated on our website.

3. Delivery methods We offer various delivery options to suit your needs and preferences. Standard delivery is usually available for most destinations, while express delivery may be offered for an additional fee. You can choose your preferred delivery method at checkout.

4. Order tracking Once your order has been shipped, you will receive a confirmation by email with a tracking link. You can use this link to track your order and get updated information about the delivery.

5. Delivery problems If there is a problem with your delivery, for example if the parcel is delayed or damaged in transit, please contact our customer service as soon as possible so that we can help you resolve the situation.

6. Address information It is your responsibility to ensure that the delivery address you provide is correct and complete. We are not responsible for delivery delays or lost parcels resulting from incorrect address information.

7. International delivery We ship internationally to most countries. Please note that any customs duties, import taxes or other charges levied on delivery are the responsibility of the recipient. We cannot foresee or be responsible for such charges.

8. Refunds of shipping costs Shipping costs are not refunded if an item is returned, except where the product is defective or the error is ours.

9. Contact us If you have questions or need more information about our shipping policy, please contact our customer service at info@uplightnordic.com.

By proceeding with your order you confirm that you have read and accepted our shipping policy.

Last updated: [2024-05-01]